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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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This new role will be a critical role to support and manage critical parts of AESEL’s (American Express UK’s Issuing Legal Entity) regulatory programs.Ensuring that AESEL maintains strong levels of compliance and adapts to the evolving regulatory landscape is critical to the ongoing success of the UK business.This role which reports to the newly created Vice President – Operational Resilience, will support the AESEL board across all its Senior Managers (SMFs) and advisors to ensure AESEL continues to meet its obligations and commitments regarding Operational Resilience.

This leader will be part of a small team to ensure the ongoing delivery and evolution of both programs partnering closely with stakeholders across the enterprise including Compliance, GCO and Operation Excellence, alongside supporting Blue Box Senior Managers (including in Card Issuing, Servings/Operations and Technologies) to own, define, execute and evolve many elements of AESEL’s compliance with the rules and principles of Operational Resilience.

Key Responsibilities:

• Oversee the operational resilience program for AESEL ensuring that the program and processes work as designed
• Manage the annual scenario testing of the important business services to test whether each service can remain within its impact tolerances, identifying learnings and vulnerabilities
• Support the Important Business Service owners to ensure ongoing robust mapping, tracking, MI, and board reporting
• Manage key stakeholder relationships critical to the success of UK Card Services including Technologies, Centres of Excellence, Operational Excellence and Servicing
• Own, support or manage other AESEL Regulatory Programs as required
• Champion the operational resilience agenda for AESEL amongst colleague across the organisation, representing AESEL as required in external forums or trade bodies
• Build, lead, motivate and engage a team

Required skills:

• Strong knowledge of the UK regulatory environment and frameworks.Experience of working in Operational Resilience roles within UK regulated financial services firms
• Strategic thought leadership, with proven experience in driving multiple complex programs of change in the UK regulatory or governance space
• Ability to navigate white space problem areas and define solutions incorporating enterprise-wide programs and policies
• Proven ability to understand complex end to end process including technology, servicing and customer impacts
• Exceptional project management leadership skills
• Strong and proven focus on the customer and the overall experience to ensure we create good customer outcomes
• Exceptional relationship management, influencing, communication and collaboration skills at all levels of the organisation; with strong cross enterprise relationships
• Proven ability to drive a strategic change agenda and influence key stakeholders to achieve business results
• Flexibility to quickly adapt to a dynamic and changing environment. Ability to re-focus according to business wide strategic priorities
• Respected and experienced people leader, able to galvanise, motivate and coach the team and be a strong positive influence across the wider organisation

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.