You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network-related businesses to enable a sharp focus on using the power of our network to provide unique value to all of our mutual customers. The organization manages the relationships with the millions of merchants around the world that accept American Express and runs the company’s payment network and manages bank partnerships globally. The mission of GMNS Operations team is to ensure comprehensive identification and robust management of operational and regulatory risk/changes across the business, having ownership of key processes and programs and supporting International Legal Entities in fulfilling their control and compliance obligations. Our team provides operational risk expertise to Front-Line and Control Management teams across business processes and services, to determine optimal risk mitigation in support of business growth initiatives of business processes and maintain the alignment of risk reduction efforts through well-executed risk mitigation and remediation activities.

This role will be responsible for supporting Global Merchant Network Services with ensuring a robust first line of defence for Privacy, with an effective privacy risk framework in place, timely and effective resolution of risks and issues, supported by an effective prevention framework to identify and eliminate their root causes.

This role will support the evolution of high-quality privacy risk management standards and practices across Merchant Services US, Network Acquiring Solutions and Global Network Services. The role holder will lead change management projects addressing new and/or changing regulation, as well as policy changes. They will also be responsible for increasing awareness of privacy standards, controls, regulations, and industry best practice.

The role will focus on achieving the following objectives:

• Governance framework:Ongoing high-quality Privacy risk management program and practices.
• Privacy Consulting:Providing general advisory support to the business, including input to PRSA development, Privacy Risk Assessment questionnaires, handling PII, Privacy Choice practices, etc. to prevent Privacy issues, via effective processes and controls design and execution.
• Training and Awareness: Proactively engage and partner with stakeholders across the business to promote privacy by design, and educate teams on changes to laws, regulations and internal and external privacy practices.
• Change Management: Responsible for building strong relationships with key stakeholders, including product & engineering teams, to ensure change management requirements are clearly articulated, plans are created, communicated and delivery of the plan stays on track, including status reporting etc.

Minimum Qualifications:

• Significant experience in operational risk, compliance, program management, and/or process redesign.
• Demonstrated knowledge of international, federal, and state laws and regulations regarding privacy and data security (e.g. CCPA and GDPR).
• Experience in implementing privacy requirements into business practices (processes & procedures), with an understanding of processes and information flows for businesses that manage customer data and other confidential information.
• Demonstrates a will to win, to deliver change in a challenging environment.
• Proven experience of working in a legal & regulatory environment with tight deadlines, changing information and ambiguity. Knowledge of privacy regulation preferred.
• Strong communication and presentation skills allowing for clear and appropriate messaging for multiple levels/audiences.
• Problem solver and agile decision-maker with solid analytical skills.
• Strong interpersonal and collaboration skills, including the ability to develop relationships with senior leaders and control/compliance stakeholders while appropriately influencing without direct authority.
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Understanding of the merchant acquiring or network business and related privacy landscape is an advantage.
• Recognized specialist qualification in privacy or data protection is an advantage (e.g., CIPP/US, CIPM, CIPT).

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.