Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The Senior Manager Brand and Media, reports to the Executive Director, Brand and Engagement. The Brand and Customer Engagement team sits within the CFS Customer Office (CO) business unit and is responsible for developing and implementing the CFS Customer and Brand strategies to grow the business including Advisors, Employers and Direct customers.

Your Responsibilities

• Deliver a consistent, differentiated and relevant brand and new customer acquisition strategy across all touchpoints to grow key customer metrics in balance with business outcomes
• Engage with key stakeholders to align on brand strategy, goals, and execution plans, ensuring consistent communication and collaboration.
• Develop strategic marketing briefs that empower our designers, content creators, agencies, and media partners to deliver memorable and effective campaigns and customer experiences
• Management and execution of the social media strategy across owned social channels
  

Your Capability and Experience

• A passion for brand and a track record of driving brand results
• A proven track record of leading data led strategies with clear success outcomes of customer growth
• Demonstrated experience in leading of brand and customer strategies
• Experience working with marketing teams of similar capability across brand, media, creativity and content
• This organisation has a flat structure and is aiming for collaboration and agility. A key feature that will set you apart is the ability to get the outcomes you require by leading and influencing across the customer office and wider business
• Have an understanding of risk and the risk culture we are trying to achieve at CFS.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event[JG1]
• Exclusive discounts on retail, travel and entertainment
• Additional leave day to celebrate your birthday

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.

This role is based on Gadigal Land (Sydney).