Job Purpose

• To maximise the collection of debt and ensure customers are paying to agreed payment terms.
• Focus on reducing aged debt in line with credit control KPI’s and objectives.
• Resolution of disputes within timely manner.
• Support cash allocation with payment remittances to ensure payments are allocated timely.
• Reconcile customer statements (Green, amber, red targets)
• Highlight credit risk concerns with management.
• Provide detail on overdue weekly to management.

Aims & Objectives

• To ensure cash targets are achieved inline with forecasted weekly collections.
• Aged debt is worked on and reduced in line with agreed monthly targets.
• Outstanding payments allocated.
• Disputes resolved in agreed timeframes.
• Credit limits and payment terms are accurate.
• Customer data is recorded and updated in system.

KPI’s / Performance Measures

• Achieve weekly collections in line with the agreed cash forecast
• Reduce overdue debt in line with set targets
• Managed disputes within specified timeframe
• Support cash allocation to reduce unallocated cash
• Reconcile customer accounts (red/amber/green system)

Accountabilities

• Collection of all customer accounts in line with agreed payment terms, primarily by telephone
• Contacting clients before balances become overdue to confirm payments and/or disputes
• Contacting overdue clients on a persistent basis until payment has been received
• Advising management of potential risks with clients defaulting on payments
• Dealing with client disputes in a timely and efficient manner
• Working closely with the Commercial and Operational teams making them aware of any issues with payment and following escalation process when required.
• Reconciliation of key accounts and full ownership of issues arising
• Sales ledger integrity with full transparency over collections activities and compliance with the agreed credit strategy
• Provision of accurate, insightful and timely information for stakeholders

Working Relationships

Internal

• Order to Cash team
• Full SSC, to include both the Controllership and Transactional teams
• Finance Directors and all members of their (platform) Finance teams
• IT and associated project teams
• Commercial and operational teams
• Internal Audit

External

• Customer base
• Credit risk agencies, as appropriate
• External solicitors, as appropriate

Personal Specification (The knowledge, skills, qualifications, and experience relevant to the position):

• CICM qualified or part-qualified preferred
• 3 years proven experience within a credit and collections team and ideally, a Shared Services environment
• Computer-literacy, proficient in the use of MS Office (Excel, PowerPoint, Word) with ability to work with pivot tables, and lookups in Excel as a minimum
• Working with accounting systems and knowledge of how the AR ledger functions
• Well organized, with the ability to prioritise tasks to meet challenging targets and tight deadlines
• Proven track record of achieving KPI’s
• Pro-active, responsive and action orientated
• Good influencing skills particularly on the telephone
• Excellent negotiating skills
• Good attention to detail and accuracy
• Ability to work on own initiative or as part of a team
• Ability to work in a constantly changing and process challenging environment
• Self-motivated, enthusiastic and flexible
• Shows passion with a ‘can do’ attitude
• Leads by example and consistently demonstrates the values of the business in the workplace

Language Skills

• Fluency in written and spoken English.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post