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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have an exciting opportunity to join our Customer Service South Team as a Rostering Administration Support Clerk. This is a full time office based role Shenfield station.

The Role

The key focus of this role is to provide roster production for the Shenfield to Southend Victoria area within Customer Services at Greater Anglia. To support with building staff rosters, publishing staff rosters and managing annual and lieu leave for colleagues across the area. All rosters must be produced in line with Terms and Conditions and Guidelines on excessive hours and fatigue management.

Once trained this role will be agile working as a mixture of working in our Shenfield office and working from home.

This role reports to the Senior Support Manager for the route.

Key accountabilities

• Production and posting of rosters within stipulated timescales
• Prompt and efficient alterations to rosters necessitated by sickness, leave etc. 
• Clear all exceptions in rostering system every week, to ensure that by an agreed time, the previous week’s exceptions have been completely cleared
• Maintain accurate records and produce weekly reports on number, type of exceptions cleared etc
• Other tasks as required by the management team in terms of rostering and colleague coverage

What we are looking for

We are looking for a candidate that has the ability to demonstrate organisational, prioritisation and time management skills in order to meet demanding deadlines The ideal candidate should be proficient in Word, and Excel plus have general rostering experience. They should maintain standards of personal presentation and professionalism, possess effective written and oral communication skills, and demonstrate a proactive approach to problem-solving. Additionally, experience with rostering large teams using computer programs and familiarity with basic GDPR regulations would be advantageous.

The closing date for all completed applications is on Friday 6th September 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)