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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have a fantastic opportunity for an enthusiastic and highly motivated individual to join our on-board train crew team as a Trainee Conductor based at Norwich.

The Role

Our Operations Department is integral to the smooth running of our trains and Customer Service is at the heart of everything we do. We are therefore looking to expand our Conductor Team to help us to improve our customer experience.

You will be responsible for undertaking all duties with safety as your primary concern, in accordance with all relevant rules and regulations and company procedures. Whilst principally ensuring the safety of yourself, our trains, and customers, you will also protect company revenue and deliver outstanding customer service.

In this role, you will be required to ensure the prompt departure of all our train services and report any delays to our Control team at the first opportunity.

This position will require you to work a combination of early starts, and late finishes. There is also weekend working and bank holidays

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for:

We are looking for a colleague who has extensive customer service experience, coupled with the ability and experience of working in challenging situations.

If you are professional, friendly, and flexible (in your working hours) this could be the role for you. We are looking for a colleague who is able to find solutions, as the role will encounter many different situations daily, whilst providing an effective service to our customers. Having the willingness to take responsibility associated with this role, as well as working effectively, will be important qualities to possess in this position.

Being able to make decisions quickly, and communicate these effectively, is an essential part of this role.  Your commitment to this role is needed, as we strive to make every journey better for our customers.

If you are passionate about developing collaborative working relationships with colleagues and creating a welcoming environment through interacting with our customers, this may be a great opportunity for you.

The closing date for all completed applications is on Friday 4th October 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)