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Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!

We have a fantastic opportunity for an enthusiastic and highly motivated individual to join our Operations Team as a Control Manager based at Romford ROC.

The Role

We are looking for a proactive individual who wants to stretch themselves with a new challenge leading the GA Control team within the Anglia Integrated Control Centre (AICC) on a day to day basis.

You will be responsible for overseeing service delivery activities, competency assessments and control performance budgets, as well as monitoring rosters and sickness levels.

You will be responsible for the delivery of the safe operation of the Greater Anglia train service through leading effective management processes in the AICC for the benefit of our customer’s experience, ensuring that we deliver a safe and punctual railway.

You will lead and motivate a team on shift to meet rigorous service delivery targets and liaise at all levels across the business on issues related to train service delivery, operational performance and customer information. You will also be expected to work jointly with Network Rail and other train operating companies to the benefit of industry customers.

What we are looking for:

We are looking for a colleague with a good standard of general education and be IT literate, with experience of managing both teams and individuals, and of improving their performance. You will be customer focused and understand the information requirements, particularly during periods of service disruption, as well as being well organised and able to prioritise workloads, with the ability to cope well under pressure and the requirement to make decisions quickly.

You will need experience and knowledge of the operational railway in regard to process and procedures is required for this role and you will be required to demonstrate this at interview.

You will need to be a confident individual as you will be communicating with Greater Anglia colleagues at all levels while chairing conference calls during disruption, as well as representing Greater Anglia while attending external partner conferences.

We currently operate a 2-shift system of day and night turns based on a 37 hour week for this role. Sundays are outside of the working week but there is a commitment to work rostered Sundays for which remuneration will be paid.

The closing date for all completed applications is on Friday 11th October 2024

*Please note vacancies can close earlier due to high influx of candidate applications*

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work:

•         Genuine … be welcoming, customer-centric and respectful

•         Professional… be solution-oriented, accountable and delivering to promises

•         Proactive … be progressive, innovative and decisive

•         Inclusive … be connected in your thinking, empathetic and promote diversity

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now!

What can we do for you?

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme
• Free Travel on GA and 75% discount on other TOCs for leisure travel
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
• International travel discount card (FIP) for staff and eligible family members after 12 months service
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
• Annually issued 12 discount vouchers for family and friends to use
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)