Are you looking for an opportunity? 

Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised greener trains, it’s never been a more exciting time to start a career with us. Do you want to be part of the journey? Come along and join Greater Anglia!  

We have an excellent opportunity to join our Customer Information Team in Romford on a full time basis as a Customer Information controller.

The Role 

As a Customer Information Controller, you will manage the provision of customer information during disruption for the Greater Anglia network, providing both customers and company staff with accurate and speedy information updates.

Duties will involve ensuring messages tell the story of the incident are sent out regularly. You will also be liaising with colleagues in the Anglia Integrated Control Centre, including Network Rail, other Train Operating Companies and the Social Media Team.

The successful candidate will work as part of a 7-day roster with a mix of Monday to Sunday early / late / night shifts.  

What we are looking for 

You will have a proven track record in working flexibly and under pressure. You need to be well organised and able to prioritize your workload. You must be able to demonstrate exceptional levels of customer service, have excellent written communication skills and a good standard of general education.

Due to the number of the different IT systems you will be working with, you must be IT-literate. Understanding the requirements of customer information during disruption is required.

The closing date for all completed applications is on Friday 4th October 2024

*Please note vacancies can close earlier due to high influx of candidate applications* 

To succeed in this role, we are looking for people who can bring our four values to life in your everyday work: 

•         Genuine … be welcoming, customer-centric and respectful 

•         Professional… be solution-oriented, accountable and delivering to promises 

•         Proactive … be progressive, innovative and decisive 

•         Inclusive … be connected in your thinking, empathetic and promote diversity 

Greater Anglia offer a healthy work life balance, holiday entitlement and an environment where you can learn, develop, and grow in your career. If you think you would be a great addition to GA then apply now! 

What can we do for you? 

• Defined Contribution pension scheme after 2 years option to move across to Defined Benefit (Final Salary) pension scheme 
• Free Travel on GA and 75% discount on other TOCs for leisure travel 
• Free Leisure travel on GA and 75% discount on other TOCS for eligible family members 
• International travel discount card (FIP) for staff and eligible family members after 12 months service 
• Gainshare bonus paid if GA hits relevant yearly targets, up £550 for permanent and £300 for agency 
• GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service - part of our commitment to family friendly policies  
• GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining 
• 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services 
• Annually issued 12 discount vouchers for family and friends to use 
• Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)