Role Details

• You will be working an average of 35 hours per week
• A combination of early, late, night weekend and bank holidays.
• Earliest shift times will start at 0600 am, latest finish 02:00am.
• You must be able to arrange your own transport to ensure timely arrival.
• It is a requirement that candidates can reliably travel to and from their agreed booking location at the scheduled times.
• Full training and uniform are provided upon joining.
• Please note that applicants must be 18 years of age or older.
• The successful applicant will be required to attend a medical, as all offers are subject to passing a safety critical medical.

Join Our Team as a Platform Host at Witham station.

About the Role

The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance the customer experience at our station.

Duties include but are not limited to:

• Create a welcoming environment while providing pro-active assistance to customers on and off trains.
• Maintain and feel comfortable providing top notch customer service in a fast-paced environment.
• Support customers with mobility impairments to ensure a smooth journey.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.

We’re Looking For Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

What’s in it for you?

Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

International Adventures: After 12 months, unlock discounted international travel for you and your family.

Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.

Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.

Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.

Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.

Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.

Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 24th January 2025

*Please note vacancies can close earlier due to high influx of candidate applications*