Product Support Administrator
See yourself being part of a large, transformational change? This could be the role for you!
At Iress, we make things happen
We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 2,000 people across Australia, The United Kingdom, Africa, Canada, France, New Zealand and Asia.
Build your career at Iress!
As part of this opportunity joining our team as a Product Support Administrator, you will be responsible for providing and delivering a comprehensive, time critical administrative service for all aspects of customer accounts whilst helping to improve customer satisfaction and loyalty.
Some of the awesome things you’ll be involved with
We are looking for people that have the ability to be the front line of support to our customers. We would particularly like to hear from people with experience or an interest in some or all of:
First point of contact for clients requiring administrative support for their account.
To assist with the logging, allocation and responses to all mailbox queries.
To process all incoming customer queries.
To log all customer calls and account amendments on the relevant CRM database, logging updates when required.
To take ownership of client queries through to resolution.
To exceed customer expectations through a quality driven, efficient service.
To support and liaise with internal departments including Finance, Support, Product Managers Account Management for all products, Sales and Provider Support.
What you will bring
We are seeking a candidate with 2+ years of experience in an Administrator (or similar) role, with demonstrated experience in a customer driven role. Ideally, you will come from a financial services or technology domain background. In addition to this, we are seeking an individual with a high level of integrity & honesty, a strong team player, excellent communication skills (written & verbal) as well as strong attention to detail and problem solving skills.
Why work with us?
8 paid days per year to extend your weekends + 25 days annual leave
State-of-the-art offices
New Short-Term Incentive and Recognition program.
Casual dress, flexible work policy
Access to learning and development programs through Udemy
3 days’ leave per year for charity initiatives
Global 36-hour hackathon
Starting school leave - 8.5 days of leave to assist your kids with the transition to school
Life Insurance & Private Medical
Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work
Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.
Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!
We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.
For more information about what we do, our people and values, please visit our website -https://www.iress.com/join-us/careers/