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Information Security Management- Control/Issue Management

JP Morgan

Location: Greater London

Job Type: Full time


Control Management (CM) CM maintains a strong and consistent control environment through a joint accountability model that align managers with each line of business, function and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting. The Global Technology Control Management team will build and maintain this structure across all technology functions.

Role Responsibilities:

  • Provide guidance and oversight for Global Technology Issue Management, KEYS processes, New Business Initiatives (NBIA), and other Control Management Programs
  • Create a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
  • Review and analyze program related data (e.g., KRI/KPI) to proactively identify existing and emerging Operational risks and Issues to support business-related programs and strategies
  • Provide leadership support for the end-to-end execution of the Control and Operational Risk Evaluation (CORE), including control gaps and weaknesses and resolutions, to reduce financial loss, regulatory exposure, and reputational risk
  • Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators, and technology control functions


  • Extensive financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • Business knowledge - ability to understand the business, including Technology as a business / knowledge of regulation surrounding business
  • Technology knowledge - ability to understand general technology controls, including knowledge of regulation surrounding technology
  • Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast-paced, results driven environment
  • Process analysis / design acumen – ability to understand a process and associated risk to inform control design
  • Problem solving / Analytical skills - solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions, including: Understanding root cause / identifying control gaps and weaknesses; Developing timely and sustainable solutions; Analyze metrics for emerging risk
  • Implementation skills: Writing Action Plans, Procedures, Change Management
  • Ability to make subjective and informed decisions based upon output, influence stakeholders and justify decision making
  • Communication/presentation - excellent written and verbal communication skills with an ability to influence business leaders in a meaningful and actionable manner