Lead Infrastructure Engineer - VP - Hybrid Working

JP Morgan

Location: Dorset

Job Type: Full time


Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.

As a Lead Infrastructure Engineer at JPMorgan Chase you apply deep knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise.

Job responsibilities

  • Applies technical expertise and problem-solving methodologies to projects of moderate scope
  • Drives a workstream or project consisting of one or more infrastructure engineering technologies
  • Works with other platforms to architect and implement changes required to resolve issues and modernize the organization and its technology processes
  • Executes creative solutions for the design, development, and technical troubleshooting for problems of moderate complexity
  • Strongly considers upstream/downstream data and systems or technical implications and advises on mitigation actions
  • Adds to team culture of diversity, equity, inclusion, and respect
  • Act as primary customer interface for Major Incidents, RCA's and service improvement projects.
  • Responsible for the incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution functions for the Infrastructure
  • Develop and support routine operational activities with automation
  • Lead root cause analysis meetings as part of process improvement
  • Work closely with peer teams to deliver high availability and optimum performance for customers
  • Do trend analysis, drift analysis and create dashboards using Splunk, Grafana and Evolven
  • Take part in Infrastructure resiliency automation and executions
  • Learning and facilitating new technologies
  • Work closely with customers to drive the system stability programs

Required qualifications, capabilities, and skills

  • Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
  • Deep knowledge of one specific infrastructure technology and scripting languages (e.g., Scripting, Python, etc.)
  • Drives to continue to develop technical and cross-functional knowledge outside of the product
  • Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
  • BS/BA Degree in Computer Engineering or equivalent
  • 10 years of RedHat Enterprise Linux (RHEL) administration / engineering experience with strong troubleshooting skills
  • Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices.
  • Proficient in multiple infrastructure technologies and have the operations skills to identify and mitigate difficult and complex technical problems
  • Ability to articulate to more experienced management a technical strategy in clear, concise, understandable terms
  • Knowledge on Veritas/RHEL cluster, Block and object storage, Networking
  • Good knowledge in Splunk, Prometheus and Grafana
  • Understanding of Virtualization technologies
  • Experience with Capacity management, Resiliency and Business Continuity Planning and execution
  • Experience with Infrastructure automation – python, Ansible
  • Experience working on multiple service improvement programs and able to prioritize work loads
  • Knowledge of cybersecurity and system security best practices
  • Experience with multi-tiered application architecture
  • Familiarity with agile development methodologies and development tools such as JIRA, GIT & Bitbucket
  • A proven track record of developing and implementing IT strategy and plans
  • Strong verbal and written communication skills
  • Self-motivated team player, with strong organizational and time management skills
Preferred qualifications, capabilities, and skills
  • Knowledge of DevOps and Site Reliability Engineer related experience
  • Working experience in Financial Institutions
You’ve got this!