Are you looking for a role based in the Firm’s Security Services business?

As a Client Service Senior Associate in the Custody Middle Office team, you will play a vital role in the day to day management of the Custody Middle Office. You will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the Team performs client outreach, on behalf of the various Operational Teams. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

Job responsibilities

• Works a part of a global team providing direct client support across a wide variety of products and markets
• Builds strong internal and external working relationships and partnerships
• Provides value add client service and operational subject matter expertise
• Performs root cause analysis
• Identifies opportunities to reduce client enquiries, improve client STeP rate and eliminate Fax/any bespoke client processes

Required qualifications, capabilities and skills

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous