Site Reliability Engineer III

JP Morgan

Location: Glasgow City

Job Type: Full time


There’s nothing more exciting than being at the centre of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical system. In this environment you'll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow. As an SRE, you'll be focused on running better production applications and systems.

Job summary

As a Site Reliability Engineer III in FRDC at JPMorgan Chase, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

  • Troubleshoot and manage incidents, communicate with stakeholders at all levels, facilitate blameless post-mortems, identify follow-up corrective and preventative actions to ensure permanent closure of incidents
  • Defines and drives adoption of best-in-class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting
  • Collaborates with other software engineers and teams to design, develop, test, and implement availability, reliability, scalability, and solutions in their applications and implement deployment approaches using automated continuous integration and continuous delivery pipelines
  • Implements infrastructure, configuration, and network as code for the applications and platforms in your remit
  • Collaborates with technical experts, key stakeholders, and team members to resolve complex problems
  • Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
  • Supports the adoption of site reliability engineering best practices within your team

Required qualifications, capabilities, and skills

  • Proficient in writing complex SQLs when working with relational/NoSQL databases along with working knowledge of Groovy, batch scripting, PowerShell, or shell scripting.
  • Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, BitBucket or Terraform
  • Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform
  • Proficient in at least one programming language such as Python, Java/Spring Boot, and .Net
  • Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as AppD, ELK, Geneos, Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others
  • Familiarity with troubleshooting common networking technologies and issues
  • Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision

Preferred qualifications, capabilities, and skills

  • Experience working with cloud platforms viz. AWS, Azure, GCP, etc
  • Experience working with cloud data platforms like Databricks, Snowflake, etc
  • Knowledge of Big Data ecosystem
  • Familiarity with container and container orchestration such as ECS, Kubernetes, and Docker
You’ve got this!