Are you looking to grow your client service experience? The Client Service Account Manager is the client’s champion and is empowered to identify process improvements, opportunities for growth and has full responsibility for delivering regular “Service Reviews” with clients either in person or remotely.

As a Client Service Account Manager - Associate in Payments, you will be a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. You will be responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.

Job responsibilities

• Develops a relationship with your clients; stays proactive in identifying problems and themes; creates a repertoire/cadence with follow-ups and issue escalations; recommends/implements service enhancements where appropriate
• Starts interacting with other teams to collaborate and problem-solve; stays empowered to initiate change to further drive superior service improvements and product offering
• Engages professionally in person, emails and on the phone to assist with every client need or issue
• Works independently and in a team environment to maximize productivity in a most efficient manner
• Builds in-depth understanding of the client’s organization, business priorities, culture and operating model and determines how best to leverage our products and capabilities to continuously add value for the client
• Takes ownership, acts with a sense of urgency and exceeds expectations by over-communicating
• Establishes strong relationships with internal partners in Treasury sales and across various functions

Required qualifications, capabilities, and skills

• Previous experience in customer service, operations, treasury, sales or portfolio management, preferably with work experience primarily in banking or the financial service industry
• Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
• Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
• Excellent communication skills, oral and written, both in French (ideally native speaker) and English. Any other foreign language is a plus

Preferred qualifications, capabilities, and skills

• Background in client service
• Ability to communicate clearly and concisely, in oral and written form, with both clients and internal contacts