Are you looking to grow your client service experience? Join the EMEA Futures & Options Client Service team that set and execute the vision for the operational client experience that we deliver to our F&O Clearing clients!

As an EMEA Futures & Options Client Service - Analyst in EMEA Futures & Options Client Service team you will be partnering with our clients to design an operational model. You will be using your knowledge and understanding of the product to help our clients manage the trade lifecycle from trade breaks through to expiry management and delivery. You will be also using trend analysis to influence the behavior of our clients, internal teams and any third parties involved.

Job responsibilities

• Engages with clients to earn their trust, builds sustainable relationships, and provides ongoing engagement to deliver a memorable client experience
• Leverages understanding (or questioning) of the end to futures and options flow from execution through to clearing, delivery and settlement
• Manages position and expiry, and fielding product queries
• Uses our client data platform to develop an in depth understanding of operational client experience performance indicators and presents this back to clients to influence the behaviour of others
• Brings multiple internal teams together to solve client problems or broader operational issues. This involves chairing engaging meetings with global teams and holding individuals to account for their actions
• Designs objectives for clients and demonstrates success through periodic client service review meetings. We strongly encourage and empower our Client Service Teams to drive their own client visits and support international travel
• Represents Operations to other parts of the bank; including Sales, Execution, Account Management amongst others

Required qualifications, capabilities, and skills

• Is intellectually curious and asks right questions to navigate new challenges
• An athletic and resourceful problem solver
• The ability to articulate complex concepts clearly and concisely
• Enjoys turning points of conflict or complaints into positive client experiences
• Embraces the use of data and analytics tools to deliver client solutions
• Enthusiasm for digital automation tools such Alteryx. We identify this as an area that we can make significant gains and will consider candidates with a knowledge or a desire to learn about this space
• Builds relationships and trust through honesty, accountability and a high standard of execution
• Is naturally empathetic and enjoys creating a memorable experience for others
• Owns mistakes and shares any lessons learnt
• Embraces feedback and enjoys discussing their areas of development