Control Manager

JP Morgan

Location: Greater London

Job Type: Full time


ICB Control Manager – Chase UK

Here at JPMorgan Chase & Co., we know that people want great value combined with an excellent experience, from a bank they can trust. So we launched a new digital bank called Chase – to revolutionise mobile banking by creating seamless digital journeys that our customers love. For us, that means keeping ourselves customer obsessed and always being open to trying new things. Above all, it's about working with people who are passionate about building the bank of the future.

Our team is at the heart of building this new venture, focused on developing offerings that put the customer at the center. We have created a new organization and we are looking for solution-oriented, commercially minded, customer-focused individuals, used to working in an agile environment who want to be a part of building something new from the ground up within a diverse and inclusive team.

Culture is as important to us and we are looking for intellectually curious, new technology passionate individuals who would like to expand their skills whilst working on a new exciting venture for the firm. Your work will have a massive impact, both on us as a company, as well as our clients and our business partners around the world.


Control Manager maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function, and region to mitigate operational risk. The team focuses on four areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, and Control Governance & Reporting.


  • Engage with relevant stakeholders to evaluate and perform an end-to-end analysis of the business’ operational risk and control environment to identify significant control gaps, weaknesses, and resolutions to reduce financial loss, regulatory exposure, and reputational risk
  • Review and analyse program-related data frames (e.g., KRIs/KPIs) to proactively identify existing and emerging operational risks to business-related programs and strategies
  • Develop and support a proactive risk and control culture within our digitally driven business that leverages distributed interaction among peers to drive proven risk and control evaluation strategies as well as sound change management protocols
  • Partner effectively with colleagues across the firm, business, operations management, legal, compliance risk, audit, regulators, and technology control functions to drive consistent and rigorous operational risk practices and control programs, risk mitigation, key risk indicators, control design and performance evaluation
  • Lead by example, with exemplary personal and professional attributes
  • Inspire confidence in all levels of staff as well as key partners from other functional areas and across Lines of Business

Skills/ Qualifications:

  • Bachelor’s degree or equivalent experience required
  • Financial services experience in controls, audit, quality assurance, risk management, or compliance preferred
  • Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate the operational risk and control environment in conjunction with business partners
  • Experience working in an Agile environment, and experience using JIRA and Confluence a plus
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
  • Demonstrate confident leadership and sound judgment

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package.

J.P. Morgan is an Equal Opportunity Employer.