Are you an emotionally intelligent team player passionate about client service? Then you have found the right team!

As an EMEA Prime Finance - Client Service Representative - Senior Associate in EMEA Prime Cash Client Service, you will own operational client experience for our cash equity and repo financing prime clients. In a world where new ideas and technology can be copied easily, the operational client experience is becoming an increasingly significant driver for our clients when selecting which prime broker to settle with.

From a client service perspective, we define the operational client experience in four ways. Firstly, partnering with our clients to design an efficient operational model from trade capture through to settlement. Secondly, providing best in class operational risk management. Thirdly, using data to present trends and influence the behavior of our clients, internal teams and any third parties involved. And finally, being able to design our own solutions through digital automation platforms such as Alteryx.

Job Responsibilities

• Ensures trades are captured and settled in an accurate, timely and efficient manner
• Manages proactively failing settlements to minimize risk and penalty charges
• Partners with clients and internal teams to ensure that cash and positions are reconciled accurately
• Builds trusting, credible client relationships through responsive, high quality client service. This includes responding to daily queries, chairing action driven meetings, and having difficult conversations when necessary
• Monitors themes using our data analytics platforms and use a data driven approach to influencing client and broker behaviour

Required Qualifications, Capabilities, and Skills

• The ability to act and communicate with humility, empathy and kindness
• Proven track record of being a subject matter expert (any product or workflow) in a previous role
• Proven ability to articulate complex concepts in a simple, digestible way to varied audiences
• A very disciplined attitude to operational risk management. Takes pride in doing the ‘simple’ things consistently well
• The ability to work with large data sets to pull trends and provide meaningful feedback to influence client behaviour
• The ability to bring multiple groups together to solve a problem and hold people accountable for their actions

Preferred Qualifications, Capabilities, and Skills

• Familiarity with the settlement and mechanics of cash equities, bonds and repos
• Ability to independently automate manual processes using digital automation tools such as Alteryx
• A naturally curious thinker with a hunger to learn and teach others
• An optimistic approach to problem solving. Views problems as opportunities and not roadblocks