Controls Manager – Legal & Regulatory Change Co-Ordinator (LRCC)

Greater London
Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.4 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. Information about JPMorgan Chase & Co. is available at

International Consumer Business (ICB):

JPMorgan Chase & Co. is expanding its business and is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center. We believe that engaging, relevant and contextual content is at the heart of personalized customer experiences. We're also committed to designing content for reuse in a way that's measurable and consistent.

We are seeking candidates who want to be part of building digital products and services across the globe in a start-up atmosphere, backed by one of the leading financial services providers worldwide. Join us from select areas around the globe in the continued growth of our business.

Culture is important to us and we are looking for intellectually curious, honest, passionate, and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture. ICB's unwavering commitment to attract, train, develop, and retain the best talent is on constant display within its highly visible Control Management organization.

Control Management (CM):

CM maintains a strong and consistent control environment through a joint accountability model that aligns managers with each line of business, function and region to mitigate operational risk. The team focuses on five areas: Risk Identification & Assessment, Control Design & Evaluation, Issue Management, Regulatory Change, and Control Governance & Reporting.

The Legal and Regulatory Change Co-ordinator is responsible for the timely progress of legal obligations that impact on ICBs operations. The team manages multiple stakeholders to ensure that regulatory change is effectively identified, tracked and implemented. The LRCM team includes individuals who primarily track changes regarding existing products and services (“Run the Bank”), and those who are responsible for new products, services and markets (“Grow the Bank”). This role falls into the former category.

Control Manager – Legal & Regulatory Change Co-ordinator (LRCC)

Position Summary

The LRCM team manages legal and regulatory change events impacting the International Consumer Business (ICB) and works with ICB’s LOBs and partners to deliver compliant change. The successful candidate will be responsible for several tasks to continue to drive the team’s high performance in this field.

Principal Duties and Responsibilities:

  • Mapping of regulatory developments within our Firmwide systems ELA and JIRA. The LRCM team’s role is to determine applicability to both the current business and its impact upon areas of the business in development, considering territory and legal entity status.
  • Support of business areas by advising upon any legal obligation impact arising from a proposed change, new feature or product launch.
  • Partner with the Compliance team to assess the business areas proposed actions to meet the change and advise on appropriateness.
  • Partner with PMO/PE teams to ensure procedure and guideline updates are prioritized appropriately and actioned in line with SLAs.
  • Legal Inventory maintenance within Jira.
  • ELA maintenance and obligation mapping.

Knowledge and Experience

  • Bachelor’s degree or equivalent experience required.
  • Fluency in English.
  • Experience of working within a legal or regulatory environment, or experience with the OLO/ELA or JIRA systems would be an advantage.
  • Exceptional problem solving and analytical skills. Solid critical thinking and analysis of regulatory change scenarios, attention to detail.
  • Stakeholder management and networking – interpersonal skills; exceptional collaboration, openness and relationship building skills.
  • Communication/presentation - excellent written and verbal communication skills.
  • Working knowledge of MS Excel, PowerPoint, Word, SharePoint, and the Enterprise Library Application (ELA).
  • Ability to prioritize effectively based on business needs.