Senior User Experience Designer

Greater London
Full time
Posted
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JP Morgan
Banking, investment & finance
10,001+ employees
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JP Morgan Chase continuously seeks innovative ways to attract customers, deepen
engagement, and drive user satisfaction through delightful interactions with digital
products and experiences. Our business accelerator teams work at the heart of new
product development to design, build, and manage new consumer and business-facing
products and solutions.


We are part of one of the new ventures within the business accelerator, focused on
developing products that put the customer at the centre. We have created a new B2B
organisation with diverse professionals that come from a wide set of skills, backgrounds
and experiences.


Culture is important to us, and we are looking for intellectually curious and driven
individuals with a demonstrated passion for creating compelling B2B products and
services for our customers.


We are looking for a deeply engaged product designer to join us. In this role, you will be
part of a multi-disciplinary team of designers, user researchers, product and engineers
creating products and services for our customers.
This role requires an extensive understanding of experience design for digital products
and services with a focus on B2B. A balanced understanding of strategy, user research,
and visual design is a must.

Currently, our team is still small - meaning you’ll be able to have a big impact on the
overall direction and shape the future together with our customers, users, and team
members.


Responsibilities include:
● Work collaboratively in a multi-disciplinary team of researchers, product
designers, technologists and business experts to create new B2B
customer-focused products and services
● Have a clear understanding of the business drivers behind product goals
● Collaborate with design team members and other stakeholders to identify new
opportunities and design that creates value for our customers
● Use customers insights and data to inform the user experience
● Creating and delivering high-quality design outcomes like concepts, user
journeys, wireframes, UI flows and detailed UI design
● Deliver design outcomes to stakeholders in a timely manner and efficient
execution
● Proactively contribute to design systems and other design toolkits
● Working closely with leads to ensure deliverables are consistent with the
design systems
● Manage the handover and support of your designs to engineering and product
development teams
● Work closely with other disciplines to understand and provide feedback to
design context and research
● Participate in user research and usability studies on your work, creating
interactive prototypes to iterate and refine your designs
● Providing accurate estimation of tasks and help with prioritisation
● Present design and communicate work to team members and stakeholders


Requirements
● Solid hands-on experience as Senior Product/ UX designer, across multiple
devices and platforms (experience with B2B applications preferred)
● Strong portfolio demonstrating UX processes, such as process flows, sitemaps,
wireframes, prototypes, user research, usability testing, and other deliverables
● Ability to synthesise complex, interdependent, and sometimes competing needs
and data
● Effective communication of design solutions across roles & levels
● Awareness and practical understanding of current technologies and their
application and relevance to digital experiences
● Proven understanding of B2B product design
● Solid communication and interpersonal skills
● Ability to actively listen, hear and understand what is said and not said, and with
nuanced comprehension of meaning and intent
● Ability to develop and sustain effective and cooperative working relationships
with peers, managers and other internal or external stakeholders
● Flexibility / adaptability (ability to change direction based upon team and
stakeholder consensus)
● Proficiency with modern design systems, prototyping software and design tools
(we use Figma)
● Prototyping skills across a variety of mediums and needs: on paper, in Principle,
and other digital methods
● Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
● Experience in the Atlassian suite of software (Jira & Confluence) is desirable
● Bachelor’s degree in Design, HCI, or related field or equivalent professional
experience
If this sounds like an interesting opportunity to you, let’s chat!


ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and
products to the world’s most prominent corporations, governments, wealthy individuals
and institutional investors. Our first-class business in a first-class way approach to
serving clients drives everything we do. We strive to build trusted, long-term
partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our
global workforce are directly linked to our success. We are an equal opportunity
employer and place a high value on diversity and inclusion at our company. We do not
discriminate on the basis of any protected attribute, including race, religion, color,
national origin, gender, sexual orientation, gender identity, gender expression, age,
marital or veteran status, pregnancy or disability, or any other basis protected under
applicable law. In accordance with applicable law, we make reasonable
accommodations for applicants’ and employees’ religious practices and beliefs, as well
as any mental health or physical disability needs.


ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from
finance and risk to human resources and marketing. Our corporate teams are an
essential part of our company, ensuring that we’re setting our businesses, clients,
customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and
experiences that help customers access, share and control their financial data so they
can make smart decisions with their money. Teams enable innovation while adhering to
the firm’s data sharing principles of security, customer control and convenience, and
privacy.