Technology Operations Associate

Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.

Job responsibilities

• Resolve issues with Jira and Confluence workflows and permissions
• Respond to user queries and tickets
• Process joiners, movers and leavers on a cloud based IDP
• Update user-facing documentation on IT processes

Required qualifications, capabilities, and skills

• 2+ years of experience in a first-line user-facing IT role
• Knowledge of Atlassian / Jira / Confluence Cloud workflows
• Knowledge of macOS in enterprise environments and SaaS productivity and developer tools

Preferred qualifications, capabilities, and skills

• Experience working in a fintech environment
• Jamf 200 qualification

If this sounds like an interesting opportunity to you, let’s chat!

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and
products to the world’s most prominent corporations, governments, wealthy individuals
and institutional investors. Our first-class business in a first-class way approach to
serving clients drives everything we do. We strive to build trusted, long-term
partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our
global workforce are directly linked to our success. We are an equal opportunity
employer and place a high value on diversity and inclusion at our company. We do not
discriminate on the basis of any protected attribute, including race, religion, color,
national origin, gender, sexual orientation, gender identity, gender expression, age,
marital or veteran status, pregnancy or disability, or any other basis protected under
applicable law. In accordance with applicable law, we make reasonable
accommodations for applicants’ and employees’ religious practices and beliefs, as well
as any mental health or physical disability needs.