Fund Services Operations Service Delivery – Associate

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Do you wish to play a senior role in a team ensuring high quality services across all institutional fund product offerings?

As an associate in the team, you will play a lead role in ensuring high quality delivery of services across all institutional fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client deliverables, communicating client status updates and providing KPIs to senior management to ensure appropriate escalation and prioritization of all client issues. As part of the team, you will be accountable for building and maintaining a network of partners throughout the organization in order to promote client focus and drive overall service quality.

Job responsibilities

  • Acts as a primary point of contact for a key clients within Fund Accounting
  • Builds and maintains a stable relationship with the client to support key interactions and seamless escalation
  • Represents Fund Accounting in all client & internal interactions
  • Takes responsibility for client on-boarding, off-boarding and fund events, as well as issue management, investigation, escalation and remediation, and daily query management and resolution
  • Implements client and regulatory driven changes to operating model while being the primary escalation point for issues, service and progress updates
  • Works across the organization to determine process improvements and drive the roll out of key firm-wide operational initiatives
  • Maintains close partnership with internal stakeholders

Required qualifications, capabilities, and skills

  • Previous experience in Fund Accounting operations
  • Technical-savvy, demonstrating skills within accounting principles and theories
  • Strong organizational and time management skills
  • Ability to demonstrate strategic thinking combined with strong analytical skills
  • Ability to make balanced decisions and effectively represent our brand
  • Ability to deliver amid continuous change in a high paced environment
  • Ability to collaborate with clients and effectively manage client expectations

Preferred qualifications, capabilities, and skills

  • Experience working across multiple business areas and functions to deliver results
  • Excellent written and verbal communication and presentation skills
  • Experience within Change Management