Customer Service Advisor

Full time
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JP Morgan
Banking, investment & finance
10,001+ employees
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Are you passionate about customer service? At Chase we believe in doing things differently, and our customer service teams are no different. Our culture is customer focused, not target focused, we want you to feel empowered to provide the best service possible.

As a Customer Service Advisor in Chase you will interact with customers and we want you to have every opportunity to provide a high-quality experience. We don’t have scripts to follow, our ethos is based around providing solutions and we have created an environment that trusts you to deliver the best service possible. You’ll focus on resolving our customer queries through calls and online chat, joining a team that constantly seeks ways to improve our customer and employee experience, by embracing new ideas.

Job Responsibilities:

  • Build great relationships with customers to provide excellent service to our customers
  • Think quickly, critically and provides solutions to meet our customers needs
  • Demonstrate a collaborative approach, working together with your team to improve overall customer satisfaction
  • Educating and helping customers with our digital app, and their mobile banking

Required qualifications, capabilities, and skills:

  • Good in collaborating with others and helping the customers
  • Strong communication skills
  • Experience in working in a dynamic environment
  • Critical thinking and problem solving skills
  • Team player and brand ambassador
  • A passion to learn and self-develop

Preferred qualifications, capabilities, and skills:

  • Previous experience working within a customer service environment, ideally from hospitality, retail and telephony based roles
  • Experience building relationships with customers and providing exceptional service

Our working patterns are 35 hours per week and can be offered across 4 or 5 working days. We offer a variety of shift patterns between 6.30am and 10.30pm, 365 days per year.

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