We know that people want great value combined with an excellent experience from a bank they can trust, so we launched our digital bank, Chase UK, to revolutionise mobile banking with seamless journeys that our customers love. We're already trusted by millions in the US and we're quickly catching up in the UK – but how we do things here is a little different. We're building the bank of the future from scratch, channelling our start-up mentality every step of the way – meaning you'll have the opportunity to make a real impact.

As a Research lead at JPMorgan Chase within the International Consumer Bank, you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.

We are looking for a creative and resourceful User Experience Research Lead with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers. As a User Experience Research Lead you will develop research strategies that deliver actionable insights using qualitative and quantitative research methods to improve and innovate desktop and mobile user experiences. You will scope and craft research plans, conduct research sessions, and present findings to business stakeholders.

Naturally, we want someone who is a big picture thinker and can provide fresh thought leadership, but we are also looking for an individual who cares about detail and will complement and embody our team culture - caring and empathizing with users, showing kindness, seeing a need or pain point and actively reaching out to help. If you can explain why you’re that person, we want you!

Job responsibilities:

• Partner with product owners and design leads to understand the user segments and related product/service offerings
• Partner with stakeholders to understand project goals and identify areas where user experience research can provide greater insight and success
• Ensure all research study results are actionable and contribute directly towards meeting project and business goals
• Support other team researchers as needed to ensure quality and consistency of deliverables and best practice compliance
• Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
• Contribute to next gen research group vision, identifying areas of opportunity or improvement
• Participate in recruiting and interviewing new team members
• Design and execute research studies that follow research best practices and methodologies
• Present and communicate research results and opportunities to the stakeholder team and larger organization when needed
• Partner with design team lead to identify future research needs and develop a research roadmap with project briefs estimating scope and level of effort
• Support research team lead in project prioritization and progress reporting

Required qualifications, capabilities and skills

• 5+ years of experience planning and executing user research studies
• Bachelor’s degree required
• Demonstrated ability to drive multiple medium complexity initiatives with minimal guidance
• Demonstrated ability to champion user experience research and integrate within the design planning, estimation, and prioritization process
• Demonstrated ability to incorporate design thinking into the product development process
• Clear articulate communication skills
• Familiarity with banking and finance a plus

Preferred qualifications, capabilities and skills

• Experience in Service/Journey design
• Experience building relationships and advocating for user experience research with senior stakeholders