Core Responsibilities:

• Advanced, proactive diary management; to include internal/external meetings, conference calls, and ability to support orchestration of Off-Sites/Town Halls/Skip-Levels
• Partner with relevant groups to execute travel and entertainment booking and enable expense processing within policy - Escalates and enforces all CIB/Firmwide T&E policies with their team including receipt requirements and timely handover of required information
• Internal and external client handling to include client facing interaction and co-ordination of department scheduling & transactional activity
• Partner with relevant groups to enable expense processing - Escalates and enforces all CIB/Firmwide T&E policies with their team including receipt requirements and timely handover of required information
• Ability to face off to wider support groups and partner with Business Management and other key business stakeholders cross LoB
• Ability to utilise internal systems, complete accurate data entry, produce reporting and collate information as required
• Oversight for distro lists, technology usage and other administrational housekeeping
• Become integral part of business, understand changeable group priorities and business expectation
• Partnership with assistants cross LoB to provide coverage as required
• Additional involvement in PPT, projects and training for the right candidate subject to performance

Essential Skills/experience:

• Professional client handling, ability to build and maintain business relationships
• Full competency in diary management, can apply good judgment and understand competing priorities
• Strong, executive communication style both written and verbal
• Experience of effectively arranging travel, production of accurate itineraries, plan B & C, able to navigate systems well and apply good judgment on how to optimise travellers time and business costs
• Can demonstrate pro-activity and ownership within the role
• High level technical capabilities
• Strong awareness of expense systems and cost control initiatives e.g., can champion expense policy
• Polished, professional approach, calm and composed manner, ability to work in a pressured environment and partner effectively across different hierarchies
• Exhibits a positive, common sense approach and can drive forward seniors schedule for efficient time management
• Is flexible, willing, and receptive to change
• Has a high level of attention to detail and delivers high quality results
• Understands the culture of an Investment Bank and can quickly grasp the political landscape and key people within the organisation
• Is a strong team player and solution orientated
• Has potential to act as a role model to peers
• Stays current with all CIB/Firmwide Policies and can comfortably ensure those they support understand how to adhere to same. Will escalate concerns or issues