Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies.

As a Merchant Payments Solution Center Client Education Team Analyst, you will take on the responsibility of delivering virtual system training and enhancing the skills of our clients on our strategic platform. Your role will be crucial in enabling our clients to self-serve for their reporting or processing needs. Furthermore, you will work closely with the leadership team, contributing to various projects and initiatives aimed at improving our overall training offerings to our merchants.

Job Responsibilities:

• Deliver virtual training sessions to merchants on our strategic platform, reporting suite & capabilities
• Engage directly with merchants by providing virtual training support
• Understand the different role profiles and training requirements for each across the platform
• Assist with the maintenance of training materials and work with subject matter experts to ensure quality, accuracy and consistency of training content

Required qualifications, capabilities and skills:

• Able to navigate multiple technologies while staying engaged and delivering virtual training content with our merchants on the phone
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our merchants
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work to ensure efficiency
• Have the ability to work independently and in a team environment
• Think critically and exercise independent judgement

Preferred qualifications, capabilities and skills

• Customer interaction, training facilitation or customer support experience strongly preferred, either by phone or face to face
• Payments industry experience servicing merchants or relevant customer support experience, either by phone or in person
• Proficiency with data tools (excel, database), data visualization tools (PowerPoint, Tableau)
• Excellent verbal, written and interpersonal communication skills required
• Demonstrated to be highly self-motivated, able to prioritize multiple tasks in a proactive manner to meet deadlines, and display attention to detail
• Bilingual in an European modern foreign language, especially French, is highly desirable

Work Schedule

• Must be willing to work in the office minimum of three days per week
• Must be willing to work during our operating hours, which includes bank holidays as required