Are you experienced within fund accounting and are enthusiastic about client services? Then you found the right position for you!

As a Fund Services Operations Service Delivery Analyst within the Global Fund Services team, you will play a role in ensuring a high quality delivery of services across all mutual fund product offerings. On a daily basis you will be involved in driving client issue resolution, ensuring proper execution on client instructions and deliverables, communicating client status updates and providing data to management to ensure appropriate escalation and prioritization of all client issues.

Job responsibilities

• Builds a stable relationship with your client base to support key interactions and seamless escalation
• Completes timely and accurate completion of client instructions and reporting
• Provides timely accurate responses to client queries
• Ensures the service quality that is delivered to clients is of an excellent standard
• Represents Fund Accounting across service and change discussions
• Maintains an excellent and interactive relationship with internal partners including Client Services, Product and Transfer Agency
• Supports the Fund Accounting Teams in Offshore locations to deliver a quality product through efficient issue resolution and proactive client engagement

Required qualifications, capabilities, and skills

• A strong sense of ownership and responsibility
• Excellent client facing skills
• Fund Accounting experience
• Ability to work with other products (Transfer Agency, Financial Reporting, Tax Services)
• Strong organizational and time management skills
• Ability to interact efficiently with Clients and effectively manage client expectations
• Knowledge of key operations controls & workflow

Preferred qualifications, capabilities and skills

• Experience working across multiple business areas and functions to deliver results
• Excellent written and verbal communication and presentation skills