Are you ready to be at the heart of the action in the financial world? This opportunity is for you!

As a Trade Support Analyst within our dynamic trading team, you will serve as a vital resource for the front office and client-facing stakeholders. You will act as the liaison between the business, technology, control partners, and operations. Your role includes the investigation of inquiries, monitoring trade execution flows, trade reconciliations, and the fundamental understanding of our trading platforms and systems. You must be able to provide and communicate solutions (in person, by phone, and by email) in a fast-paced, high-pressure environment.

Job responsibilities

• Provides end-to-end trade flow support across all product channels globally
• Monitors ongoing support needs to address changes and gaps
• Drives continuous improvement efforts, while reducing risk across all touch-points in the trade path
• Ensures the accurate and timely escalation and resolution of all inquiries
• Addresses ad hoc queries from operations, technology, and the front office
• Facilitates training for new application users
• Works with the business, technology, and operations to determine priorities, schedule of releases, and detail of the requirements for future enhancements/products

Required qualifications, capabilities, and skills

• Relevant financial industry experience
• In-depth knowledge of Excel, PowerPoint, and Internet technologies
• Highly disciplined, a self-starter, and able to execute on assignments independently
• A team player who demonstrates work ethic and consistently demonstrates a high-level of professionalism
• Attention to detail with superior written, verbal, and problem-solving skills
• Excellent organizational and time management skills
• Ability to communicate with all levels within the Line of Business
• Strong capacity for operating in a flexible, dynamic environment where creative and strategic thinking is required