As a Claims and Chargebacks Analyst in the Chargebacks Team you will be responsible for the review of card transaction related disputes including, the correct execution of the disputes related processes and the coaching of other colleagues about what can be accepted as a valid dispute. You will be confident in dealing with customers and making decisions.

We operate like a start-up, embedded within a leading global financial institution. Our vision is to inspire and equip our customers to get more from their money, all from the palm of their hand, with our innovative and seamless mobile banking app, supported by our friendly and knowledgeable customer support team on hand 24 hours a day, 7 days a week.

Job responsibilities

• Assisting the Teams within the Business with credit cards disputes, specifically, Section 75 Claims, as well as debit card disputes;
• Everyday monitoring and working of the Section 75 Claims, inclusive of Chargeback raising where applicable;
• Assisting with the Chargebacks processing, as well as overseeing the correct execution of the entire Chargeback Cycle;
• The first point of contact for the Business on all S75/card disputes.

Required qualifications, capabilities, and skills

• Good knowledge of the retailer dispute Chargeback Processes and Mastercard Rules & Regulations;
• Experience of working with Mastercard systems;
• Able to work flexible hours;
• Work well under pressure in the fast-paced environment.

Preferred qualifications, capabilities, and skills

• Knowledge of section 75 of the Consumer Credit Act (CCA) 1974
• Experience with the following apps within MC Connect environment: Transaction Investigaton

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