Marketing Language

Financial management tools should demonstrate the same care and craft as consumer software, designed with contemporary user and human-centred practices. Experience Design Leads are core to the transformation of product development at the Commercial & Investment Bank, operating as a peer and partner with Product Management and Engineering.

Job Summary

As an Experience Design Lead for Securities Services in the Commercial & Investment Bank, you excel in understanding customer and business needs, collaborating with peers, and coordinating across product teams.

You simplify complexity for users and engage in all design phases, from research and strategy to ideation, prototyping, testing, and final design delivery.

In this role, you will not have direct reports but will direct and collaborate with small multi-disciplinary teams, including experience, UI solution and content designers.

Job Responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain
• Work collaboratively and provide leadership within a multi-disciplinary design team to create and enhance product experiences across our Securities Services offerings
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Contribute to product vision, roadmap, requirements, and project plans with Product Managers and Engineers
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer centric solutions
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Communicate expectations within the design team for standards of quality through establishing a vision, providing creative direction, and conducting critique
• Demonstrate strong communication skills and effectively articulate design concepts within a business environment

Required Qualifications, Capabilities and Skills

• Bachelor’s Degree in relevant design discipline (e.g., Interaction Design, Human Computer Interface, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Financial Services experience or domain of comparable complexity
• Minimum of 6 years of relevant work experience
• Prior work shows an understanding of business value and product strategy leading to successful design outcomes
• Proficient in utilising extensive and complex datasets to inform and optimize design solutions
• Proven ability to create experiences that surpass initial proposals, develop transformational innovation strategies, and craft 'north star' models for customer-centric decision-making
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Capable of independently directing both personal and team efforts in planning, structuring, and executing work to meet expected quality standards
• Prior work involves collaboration within design teams (with other designers, UX researchers, and content designers) and cross-functionally with product managers and software engineers
• Expertise in interaction design, UI design, and information architecture, with intermediate proficiency in related areas such as user research, UX writing, and prototyping
• Able to show how your understanding of technical constraints and opportunities informed your design solutions
• Skilled in facilitating and leading workshops with diverse product stakeholders, and confident presenting work to executives

Preferred Qualifications, Capabilities and Skills

• Experience with service design approaches and artifacts such as blueprints and journey maps
• Advocate for Accessibility Guidelines and Inclusive Design practices
• Interest or experience in designing solutions with large language models and AI
• Experience working with design systems to accelerate design and technical delivery
• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards