Freightliner is the UK's largest maritime intermodal logistics operator, transporting containers from all major deep-sea ports to our national network of inland terminals, as well as a leading operator in the UK Heavy Haul rail freight market. Freightliner has operations across Europe offering both Intermodal and Heavy Haul rail freight services seamlessly connecting European countries and the UK.

In the UK the Freightliner Group operates under a number of legal entities including Freightliner Group Ltd, Freightliner Heavy Haul Ltd, Freightliner Ltd, Pentalver Transport Ltd, Pentalver Cannock Ltd, and Freightliner Maintenance Ltd.

Operational:

• Handling of customer enquiries with regards to help & support in the use of the Vehical Booking System (VBS)
• VBS exception management, dealing with issues arising from VBS booking pre or during the gate process.
• Maintain accurate data within the VBS undertaking account creation & deletion where necessary.
• Maintain VBS terminal settings, making changes, when authorised as required on a day to day operational level.
• Managing VBS terminal settings, allocation of slots, how many available slots per hour/day etc. Allocation of the number of slots allowed to each haulier/customer, when authorised.
• Gate Management System (GMS) exception management, dealing with all issues in the GMS for example container or size/type read.
• Controlling internal truck access withing the Gate Management System where VBS bookings are not required.
• Handling of container release and acceptance excel form exceptions for release & acceptance references.
• Undertaking the above requirements for all locations as required.
• Perform general traffic office admin duties as and when required.
• Visually check containers and ensure dangerous and hazardous goods are declared and properly labelled.
• Input data to the relevant operational computer systems e.g. Transport Operations System, Intermodal Pro, (ETC) so that container movement records & container storage records are kept accurate and up to date.
• Utilise the systems functionality to plan rail container movements.
• Subject to competence/skill you may be required to perform any other tasks that are commencerate with your grade

Communication:

• Actively promote communication and dialogue across the site, for the benefit of information flow and good employee engagement;
• Act as a main contact for all VBS associated issues/queries.

Service Controls:

• Ensure adherence to all required service criteria;
• Ensure that all activities and operations are performed within service KPIs;
• Assist in any performance improvement projects.

• Apply a diplomatic and tactful approach to resolving any associated conflict management situations (e.g. customers, both internal & external.
• Demonstrate a strong customer service focus.
• Possess a good understanding of company requirements and confidence with regard to associated responsibilities.
• Highly organised and able to work to challenging deadlines whilst maintaining compliance
• Proficient in the use of standard industry software including a good working knowledge of Excel.
• Good working knowledge of Freightliner Operating Systems
• Ability to work to strict timescales
• Ability to work on own initiative and as part of a team together with the ability to problem solve for customers
• Good oral and written communication skills
• Accurate with the input of numerical data
• Ideally have the knowledge/appreciation of container ISO standards

• Attacks goals and objectives with drive, energy and enthusiasm;
• Proactive approach to work and uses own initiative to implement improvements;
• Embraces new challenges, is hand on and gets things done;
• Sets high standards of work for self, and consistently achieves these;
• Listens attentively to others’ perspectives and provides constructive feedback and coaching;

Exhibits and lives the Group’s core values:

• Safety… we have an unconditional commitment to the well-being of our people and the safety of our operations
• Service… we have an absolute commitment to our customers based on a philosophy of mutual success
• Integrity… we possess the courage to do the right thing always
• Respect… we treat all people with dignity and fairness, fostering diversity and inclusion
• Transparency… we communicate openly to enable well-informed decision making
• Accountability… we set high standards and take full ownership of our results as an individual and a team
• Innovation… we embrace creativity, technology and new ideas
• Excellence… we have relentless focus on continuous improvement and excellence in all we do