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Services - Data & Reporting Manager


Location: Buckinghamshire

Job Type: Full time


Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Services - Governance team

Part of the Tech & Services division, the Services Governance department is a dynamic group made up of specialised teams and subject matter experts, including Service Architecture, Commercial, Continual Service Improvement, Data & Reporting, and Governance, Risk & Compliance.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

Do you have a passion for supporting and managing?

You will primarily be responsible for managing a team that is focused on business intelligence and operational reporting, including KPI & SLA reporting, trend analysis across Tech & Services, customer reporting and our service portfolio.

As Services Data - Reporting Manager, you'll be responsible for:

  • Managing and developing the Services - Data & Reporting team, fostering a collaborative & innovative team culture that values knowledge sharing
  • Creating, managing and owning a data and reporting framework across Tech & Services, ensuring it is implemented in line with IT guidance
  • Collaborating with our IT teams to develop our tools and technical capabilities, being a key stakeholder representing the Tech and Services teams
  • Providing insights into key business decisions using reporting and data analysis, visualisations and data storytelling
  • Working with our Customer Experience team to deliver and improve our reporting capabilities for customers
  • Managing reports to support operations, audit, compliance, and service portfolio activities. Including resolving any issues that are identified

We'd love you to have

  • Experience leading and managing teams, enabling and aiding others in their development of skills, strong organisational skills, leading effective meetings, and collaboration activities.
  • Experience and technical understanding of the following:
    • ServiceNow
    • Power Platforms
    • Reporting creation in PowerBI
  • A good understanding of the principles of data management and governance
  • Experience of data modelling, creating visualisations and data story telling
  • Experience of prioritising initiatives based on their alignment with business objectives and value to the business
  • Able to work both independently and as part of a team, with a proactive and positive attitude, and a continual improvement mindset
  • Hold or be eligible to gain SC clearance.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

  • Hybrid working
  • Working flexible hours - flexing the times you start and finish during the day
  • Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now

As part of our commitment to supporting, attracting and retaining the best diverse talent, Softcat is proud to partner with organisations like WORK180, My G Work and Black Young Professionals. Work 180 endorse employers that demonstrate on-going support for women at work, including offering benefits and policies that best support female employees. My G Work support us in our aim of attracting more LGBTQ+ talent. The BYP network support us in diversifying our talent pool by tapping into the black professional community.

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