Would you like to work in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Cloud Operations team

The Cloud Operations team are a proficient, fast-paced and exciting team who are committed to providing excellent customer service while assisting industry leading customers in their complex support requirements.

Success. The Softcat Way.

Softcat is a £1billion+ technology solutions business and trusted partner to names like Apple, Microsoft, and Adobe. Offering a growing portfolio of services including software licensing, cyber security, and IT infrastructure, we give our technical teams the tools and support to make exciting things happen. This is where to achieve more for your career.

You will serve as a key escalation point within the support team, playing a pivotal role in maintaining and enhancing our Managed Service offering.

As Azure Support Engineer, you'll be responsible for:

• Acting as a technical escalation point within the team, managing and resolving complex Microsoft Azure incidents, changes, service requests, and problem records
• Meeting and exceed Key Performance Indicators (KPIs) as defined by the Support Team Manager
• Collaborating with the DevOps team to build, automate, and continually improve the Managed Service
• Partnering with the Service Delivery team to ensure customers receive exceptional support and service

We'd love you to have

• Strong proficiency in scripting languages, including Python, Bash, and PowerShell
• Practical experience with Infrastructure as Code (IaC) tools such as Terraform
• Expertise with Git and CI/CD tools, especially GitHub Actions
• Hands-on experience managing Kubernetes in an enterprise environment
• In-depth knowledge of enterprise database systems like SQL and MySQL
• A solid understanding of networking concepts, including TCP/IP, DNS, load balancers, and firewalls
• A demonstrated passion for continuous learning, with a drive to stay current with the latest industry trends and emerging technologies

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working –2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/