Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our IT Operations team

At Softcat, we recognise that IT Operations are essential to our success. We aim to help the business work more efficiently and swiftly by delivering dependable, scalable, and flexible systems and applications.

Success. The Softcat Way.

At Softcat we want to support you at every stage of your career. Whether that means stepping up into a more senior role, taking on more responsibilities in your current role or broadening your skills and experiences in a different department, we encourage all our employees to develop and grow with us. 

As an IT Access Management Analyst and support our employees in managing their IT access needs throughout their career journey.

You'll manage access requests, tasks and incidents assigned to you via the ServiceNow ITSM platform, utilising tools such as Active Directory (on prem and Azure), Exchange, Microsoft365 (M365), Microsoft Intune, and SharePoint.

As an IT Access Management Analyst, you'll be responsible for:

• Handle all IT access tickets through ServiceNow, collaborating with the IT Asset Management Analyst for IT equipment orders
• Maintain accurate IT access documentation in ServiceNow and SharePoint, ensuring all records are up-to-date and easily accessible
• Assist the IT Asset Management Analyst in managing and maintaining the IT equipment inventory, preventing shortages and ensuring availability
• Utilise Active Directory (On-prem and Azure), Exchange, M365, and Microsoft Intune for effective user access management, ensuring timely access for all employees.

We'd love you to have

• Team player and collaborative
• Pro-active, independent, and resilient under pressure
• Ability to manage multiple tasks and prioritise effectively
• Experience using Microsoft Office and ITSM applications

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 2 days in the office and 3 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/