About the Role
Base Location: Dublin (hybrid model with a mix of office and remote working)
Salary: €41,000 - €45,000 depending on skills and experience + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: 12-month Fixed Term Contract | Full Time | Flexible First options available
What is the Role?
As our Customer Service Team Leader, you will manage a team who have set Customer Satisfaction Targets. As every task completed within this role directly affects a customer, you and your team must always put the customer at the heart of what you do and ensure each one has a positive experience. In this role you will:
- manage all aspects of team performance, mentoring and coaching to ensure the team are achieving their objectives
- lead the team in all safety family values, improving and maintaining customer service broader measures scores for connections
- motivate and manage your team to ensure efficiency, and work with colleagues to deliver training, innovation and Community at Heart objectives
- drive team to increase customer satisfaction through inbound and outbound channels
- be a point of contact for any complaints or conflict that may arise
What do I need?
To be considered for this role, we are looking for you to have:
- strong, proven leadership, diagnostic, problem-solving and organisational skills
- demonstrable experience in a similar role
- the ability to be an effective communicator at all levels, within and beyond your own teams, and with customers
- self-motivation and the willingness to motivate the team to achieve set targets
- working knowledge of MS Office
- a positive attitude, who works well as part of a team
About our Business
SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.
Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands
