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Connection Offers Team Manager

SSE plc

Location: Aberdeen City, Highland Council, Perth and Kinross

Job Type: Full time

Posted


About the Role

Base Location: Aberdeen, Inverness or Perth

Salary: £45,400 - £68,200 + up to 10% performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time | Flexible First options available

The Connection Offers Team Manager will report to the Head of Customer Experience. The Connection Offers Team Manager will share responsibility with the other members of the Customer Management function for the implementation of the Customer Strategy and action plan.

Key Responsibilities:

- The primary function of this role is to ensure exceptional customer experience and compliance with licence and code requirements in the pre-application and offer stages of the customer journey.

- Engagement with stakeholders at all levels across SSEN Transmission, customers including the Electricity System Operator and the regulator.

- Responsible for delivery of Transmission connection offers including pre-applications and feasibility studies, managing a team of Connection Offer Managers responsible for a portfolio of high value customer connection offers.

- Ensure delivery of connection offers against licence timescales and customer satisfaction that meets regulatory output targets.

- The connections process is undergoing a period of significant industry reform to enable Transmission Operators to provide a service which will be crucial in achieving GB Net Zero ambitions. This role is pivotal in helping to shape and implement these reforms to remove barriers to timely customer connections to the Transmission network.

What do I need?

To be considered for this role, we would love you to have:

- An understanding of the GB Networks businesses gained in a commercial, regulatory, technical or legal environment.

- Experience in dealing with external stakeholders including network licensees, developers and key industry bodies.

- The ability to network both internally and externally to facilitate the development of stakeholders and key industry influencers.

- Experience of delivering within challenging timescales, with the ability to effectively prioritise, plan and organise, balancing immediate and longer-term business priorities.

- A proven track record of challenging the “status quo”, proposing imaginative, appropriate solutions and implementing innovative business improvements.

About our Business

SSEN Transmission owns and operates the electricity transmission network in the north of Scotland, transporting energy from where it is generated to where it is needed, providing a safe and reliable supply of electricity to the communities it serves. Home to some of the UK's greatest resources of renewable energy, SSEN Transmission is playing a critical role in the transition to a low carbon future, developing, building, maintaining and operating a network for net zero.

What's in it for you?

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

What happens now?

All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Debbie on Debbie.McMillan@sse.com / 01738 342939.

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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