Inbound Advisor

Full time
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SSE plc
Mining, resources & energy
10,001+ employees
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About the Role

Base Location: Belfast (Hybrid model with a mix of office and home working)

Salary: £24,500 (pro rata for part time) + commission (£28,000 OTE) + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time and Part Time | Flexible First options available

What is the Role?

At SSE Airtricity we’re focused on being an outstanding place to work. This enables our staff to deliver great service to our customers, who are our top priority. Due to continued growth, we're currently recruiting for enthusiastic Inbound Advisors to join our Home Energy team. Our contact centre is open from 08:00 - 20:00, Monday to Friday, so there's no weekend work at all!

Our blended model of working from home with limited in-office time provides our colleagues with the flexibility and support to succeed in and enjoy this role. You'll be in a vibrant working atmosphere with friendly colleagues and caring, helpful leadership to support you in your development.

Additionally, our modern office in Belfast city centre is close to shops, restaurants, and a major public transport hub.

As part of our Home Energy team, you'll work on a range of different campaigns to help domestic energy customers switch to and stay with SSE Airtricity. In this role you will:

- Answer service only inbound customer calls

- Help customers through the energy switching process and help to retain existing customers

- Meet KPI objectives which include switching and retentions as well as other operational targets such as system input and reporting

- Support SSE Airtricity's ambition to provide customers with a warm, friendly and supportive experience that meets all regulatory guidelines and internal compliance procedures

- Understand our competitors pricing and activity, share market and competitor learnings with your team so that we are constantly learning and improving the experience for our customers

What do I need?

To be considered for this role, we would love you to have:

- A committed and friendly nature - keen to learn and work in a competitive, supportive and fun environment

- The ability to work independently, with initiative, delivering against assigned objectives

- Strong interpersonal and communication skills - enjoy working in a great team and helping customers understand the benefits of SSE Airtricity

- The ability to work on computer systems in a process-driven environment

About our Business

SSE is a multinational energy company listed on the FTSE 100, with a vision “to be a leading energy company in a net zero world”. We’re investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme.

Part of SSE Plc, Energy Customer Solutions is the Customer facing division – providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. ​​Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB).

SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis.

We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we’re a partner to customers and stakeholders as they seek ways to respond to the climate crisis.

Help us power change.

What’s in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for ‘Inclusion & Diversity at SSE’ to find out more.

Next Steps

All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Andy on or 01738 340826.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.