Salary: £23,000 - £25,000 depending on experience
Location: Burnley, Empire Business Centre, 2 Empire Way, Burnley, BB12 6HA
Hours: 40 hours across 5 days per week across Monday to Friday 8.15am - 5:45pm and 8.45am - 4-30pm on Saturdays
Your first 8 weeks will be onsite training in our Burnley office, followed by onsite OR hybrid working with a minimum 2 days a week in the office
Hello, we’re UW
We’re the UK’s only genuine multi-service provider, providing energy, broadband, mobile and home insurance to over 900,000 customers.
Our goal is to double in size over the next five years so we need lots more great people to join us in our journey.
Everybody matters at UW. We embrace different perspectives, life experiences and personalities in an inclusive environment where people can have fun and grow together.
Although we’re a FTSE 250 company and have been around for 25 years, we still have a small company feel and the culture of a start-up. You’ll be joining a bunch of genuinely friendly people who love working together and really want to make a difference.
The role - be the voice of UW
This is a fantastic opportunity for you to join a new and innovative customer services team working out of our brand new hub in Burnley in the North West of England.
This new team has been set up to support our customers during 0 - 60 days of their UW journey, your role is crucial in providing that phenomenal customer experience the way that only UW can.
We'll utilise your feedback to evolve the ways of working and develop the operating model of the team. A truly exciting time to join such a fantastic team and be involved in shaping how it will look moving forward.
You'll be expected to attend training on site in the Burnley office for an initial period of 8 weeks, at which point if you feel comfortable you can choose to move to hybrid working and work onsite a minimum once a week for any required training and meetings.
What you’ll do
You’ll utilise your problem solving and communication skills to support our customers through all queries and concerns that come up during their first 60 days, you'll be required to handle what may at times be challenging customer queries but queries that you will own through to resolution, keeping the customer informed at all times.
You’ll go through a full training programme that will equip you with the skills and knowledge to set you up for success in this role. We will ask you for regular feedback to support the growth and development of the department moving forward. This is a hugely important and rewarding role, and you’ll play a key part in the development of our future customer onboarding experience.