Hours: 40 per week Monday to Friday

Hello, we're UW

We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life.

How? It’s simple, we take the headache out of essential home services by providing them all in one place – energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.

We’re a truly unique FTSE 250 company with a business model that has real social impact at the heart of it. Being a part of the UW community you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.

About the role

The Resource & Planning department perform many essential roles in the day to day and future running of the business from understanding contact demand and business sizing three years out right down to on day delivery of the plan.

As an Analyst with the Forecast & Scheduling team you will be responsible for the forecasting, planning and scheduling of several workstreams, ensuring the business plans to achieve against its targets and any risks or opportunities are highlighted well in advance.

What you’ll do

• Work with the Forecast and Scheduling Manager to maintain and further develop detailed tactical forecasts covering the next 5 weeks and ensure that all emerging trends are identified and understood and all change and marketing activities are assessed and reflected.
• Utilise latest forecasts to ensure “best fit” scheduling of FTE is accomplished to achieve the best possible service levels for our customers – as part of this you will be required to own the scheduling of team and business events.
• Maintain detailed capacity plans ensuring that agreed shrinkage and performance targets are understood and reflected, current FTE actuals are accurate and all future requirements are reflected.
• As the first point of contact for any R&P related queries your business units may have, you will also meet with them on a weekly and monthly basis to discuss the plan for the upcoming weeks, facilitating decision making and reflecting potential impacts of potential resolutions. Additionally, you will look back at performance against plan, using this information to further enhance planning going forwards.
• Work closely with the Service Delivery Team to understand where scheduling has gone well and where reactive action has been taken in order to constantly review and improve scheduling approach.
• Undertake ad-hoc data analysis as requested by operational departments and the Forecast and Scheduling Manager.
• Support the Forecast and Scheduling Manager in the design and build of key data flows, BI and reporting.
• Act as the team’s NICE eWFM subject matter expert - writing smartsync commands to export agent, schedule and forecast data for use in other reports and models; working closely with the BI team.

About you

• Proven experience within the planning section of a Resource and Planning Team, preferably focussing on detailed interval level planning
• Experience working with the NICE eWFM system with an in-depth understanding of key set-up and processes.
• Highly numerical with experience of analysing large and complicated data sets to understand trends and patterns
• Strong communication skills with the ability to communicate comfortably with stakeholders at all levels of the business
• Strong Excel and G-Sheet skills highly desirable
• Experience of forecasting and forecast methodology highly desirable

What’s in it for you?

Join a high growth FTSE 250 business and help us achieve our ambitions whilst learning and having fun. Become part of a fantastic business culture where people really are at the heart of everything we do.

• Huge opportunities for exposure & development as we scale up
• Competitive salary including share options
• 25 days holiday plus Bank Holidays
• Life Insurance up to 4 x your salary
• Discounted healthcare & medical cash plans
• A free virtual GP service
• Private pension scheme
• Share options and Save As You Earn Scheme
• A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
• Discounted UW services (30% mobile & broadband, 10% Energy & insurance)
• A UW cashback card - earning you cashback on all your spending!

Apply here !

If you think this is the role for you and want to be part of UW’s extraordinary growth, apply now.