This is a hybrid role working from one of our London hubs 2 days per week.

12 month FTC Mat cover.

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Got your attention? Read on…

We put people first. It’s all about you..

We need a leader passionate about creating a positive experience for new starters to make UW a great place to work, and giving our colleagues across the operation the motivation to continue their career at UW - this will in turn ensure we deliver an excellent experience for our customers.

We’re looking for someone with the knowledge and experience of building operational training and coaching strategies with a focus on continuous improvement and an ability to ensure quality and insights are kept at the forefront of all strategies implemented.

Here's the key skills and experience we're looking for:

• You've coached and or managed customer facing teams

• Experience in designing and delivering coaching programmes

• Experience in creating strategies based on business priorities

• A successful track record of driving CSAT, and operational improvements in a call centre environment.

• Problem solver who can diagnose the root cause of a problem, propose a solution, win buy-in and see through the implementation of an appropriate remedy

• Curiosity in all things and knowing how to get the information you need.

• Driving, inspiring, positive, high-energy, results-oriented culture in your team

• The ability to use storytelling as a method of presenting and proposing.

• Able to analyse various sources of data to evaluate the effectiveness commercially

We work together. Your team and the people you will work with…

You'll work in the Operations Performance and Assurance (OP&A) team to support our operations people priorities.You'll manage a team of Trainers and Coaches and work collaboratively with the operational teams, partners, people, technology and more.

We deliver progress. What you’ll do and how you will make an impact.

We are striving to create a world-class onboarding and in-life experience for some of our key operational teams as we bring new people into the operation and support our existing employees. You'll support this by managing a team and delivering on the following key activities:

• Performance Strategy Development

• Coaching Program Design and Implementation

• Leadership Coaching

• Employee Development

• Performance Management

• Data Analysis and Reporting

• Continuous Improvement

• Change Management

• Stakeholder Engagement

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Share Options and a Save as You Earn scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Discount on our services and you get our coveted Cashback Card for free.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop and grow in your role.

Apply here!

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!