Who we are

Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website

Hours: Monday to Friday 09:00 - 17:00 - 35 hours per week

Full time, permanent role
Salary: £21,840 per annum rising to £22,500.00 once probationary period has been completed
Location: 120 Dartmouth, Middleway, Birmingham, B7 4AJ

Job Purpose

To accurately process incoming and outgoing coin consignments on to the system, adhering to the set customer deadlines and requirements, in a cost-effective manner. Complying with all company procedures and policies, ensuring that Vaultex incur no loss, and the customer is correctly credited for the coin deposited.

Main Responsibilities

• Plan to ensure work is processed accurately and within deadlines.
• Ensure all systems and spreadsheets within role responsibility are completed timely and accurately (ISA, Workbook, Counter 3, order batching & data prep).
• Customer queries & unknown customers escalated.
• Identification of coin discrepancies and appropriate reporting to Team Leader/Supervisor.
• Ensure compliance with policies and procedures.
• Other daily duties as delegated by Leadership team.
• Maintain a clean and tidy work environment, adhering to the secure waste procedures and Health and Safety standards.

Knowledge, Skills and Experience Needed for the Job

• Ability to meet individual targets/deadlines;
• Able to work in a fast paced environment;
• Health and safety awareness;
• Attention to detail;
• Good numeracy skills and numeric keyboard skills;
• Ability to work as part of a team as well as unsupervised.
• Excellent time keeping and attendance;
• Adhering to the company core standards of behaviour and values.

What we offer you

We are a living wage employer with Investors in People Platinum status. As such, we have a great range of benefits which you can read more about here.

• A generous company pension – auto-enrolled 4% employee 10% employer.
• Generous holiday allowance with an option to purchase additional holidays.
• Group life assurance.
• Living Wage employer offering attractive salary plus benefits.
• Robust learning and development opportunities for career progression.
• Employee Assistance Programme – legal advice and counselling.
• VaulteXtra discounts on retailers, childcare vouchers, gym membership and more.

Our culture

Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a WORK180 Endorsed Employer.

Continue the conversation

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. If you require any reasonable adjustments throughout the recruitment process, please let us know.

Upon submitting your application via the Workday link, you will receive an email notifying you of the outcome of your application when this has been reviewed. For successful candidates, the next stage will be a phone interview with the Vaultex recruitment team. If you would like to check the status of your application, please contact a member of the recruitment team at recruitment@vaultexuk.com

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check.

We look forward to hearing from you!