Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Warner Bros. has been entertaining audiences for more than 90 years through the world’s most-loved characters and franchises. Warner Bros. employs people all over the world in a wide variety of disciplines. We're always on the lookout for energetic, creative people to join our team.
Your New Role…
Warner Bros. Discovery is searching for an Employee Connection Senior Specialist to join the Global Business Services (GBS) People & Culture (P&C) Operations team, supporting our EMEA P&C teams.
This role is based in Leavesden (Watford)/ London, and will be a key player, regularly interacting with employees to support and address their P&C Services-related requests. The Senior Specialist will support a wide range of processes during the employees’ lifecycle and be expected to be highly independent and proactive in identifying and implementing positive changes and improvements to deliver a great employee experience aligned with our culture.
Your Role Accountabilities…
Analyse, capture, respond to, and resolve P&C pay, absence, policy, benefits, employee data, and various other types of requests from employees, managers, and other customers leveraging ServiceNow (SNOW) Case Management.
Respond to SNOW tickets within appropriate Service Level Agreements set forth by the department.
Process employee data transactions within Workday and maintain ongoing data changes throughout the employee lifecycle.
Prepare employment contracts and other related documents, information related to company benefit payments, and respond to employment verification requests.
Manage and maintain employee files, both paper and electronic, and support and guide employees and managers on how to complete self-service transactions as required.
Audit P&C systems to ensure correct information has been input and processed, and ensure processes achieve full compliance with policy and control environment, responding to requests for audits and government inspections in coordination with EC Management.
Process data correction requests from the field or as a result of internal audits, and work with P&C to identify issues and make corrections to employee data.
Review and prep data for mass data loads, analyse the data for completeness and sensibility before handing over to the HRIS team for processing, and support P&C related purchase orders (PO) process.
Assist EC colleagues with the payroll process to ensure that the information provided to payroll is accurate and all requests are entered timely and focus on ongoing process improvements and lead EC related projects for the respective country.
Provide support to colleagues in Employee Connection as needed or during peak periods and assist to onboard and train new team members.
Qualifications & Experience…
Experience: Human Resources administrative or related experience required, preferably from a global shared services environment. Must be able to maintain confidentiality and use confidential information appropriately.
Language Requirements: Must be fluent in English and fluency in other European languages preferred.
Technical Skills: Experience with Workday HR/payroll or other SaaS payroll and ServiceNow or other case management/knowledgebase tools strongly preferred with ability to quickly learn new technology and software programmes.
Relationship Management: Strong relationship skills. Experienced in building and maintaining effective collaborations.
Process Management: Skilled in process improvements and problem solving, taking initiative to own work projects/tasks. Ability to manage ad hoc high-volume activities in a fast-paced environment independently.
Organisational Skills: Excellent planning, time management, prioritisation, and follow-up skills. Has strong analytical skills and attention to detail.
Communication: Exceptional communication and customer service skills, capable of conveying complex information clearly at all levels. Must have flexible and adaptable attitude to cope with fast changing and complex environment.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.