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Station Team Leader GPR - FTC Until 31/05/2024

GTR (Govia Thameslink Railway)

Location: Hertfordshire

Job Type: Contract/temp


Are you a customer focused individual who wants to lead a team?

Do you have an experience of leading teams within a customer service based industry?

As the Station Team Leader GPR – FTC Until 31/05/2024 (Full Time) you will be passionate about delivering outstanding customer service each and every time covering stations between Stevenage - Huntingdon & Stevenage - Meldreth.

You must be a multi-skilled person with the ability to guide your team and provide them with the support and development they need to enable them to perform their roles effectively. You should demonstrate a ‘can do' attitude, strong customer focus and excellent communication skills, all with the customer at the forefront.

Our vision is to provide our customers with a welcoming, seamless, well-informed, consistent and relaxed travel experience which will encourage additional and repeat business whilst ensuring our customers consistently talk about our service positively.

Key to your role, at all times, is being visible and anticipating the needs of the customer to meet their expectations. You and your team will often be the first point of contact our customers will meet on their journey. Please note this is a supervisory role covering 3 shifts (earlies/lates/nights, 35 hours per working week).

There may be occasions where you have to cover the Station Mangers position.

This roles cover 24 hour operation, so due to the shift times you must live in the local area and have available free transport to ensure that you arrive at the station for the first shift and work your last shift as required as there may not always be a train service available.

Experience / Skills / Requirements

  • A demonstrable ability to engage, guide and motivate your team
  • A proactive approach coupled with passion and ability to support and develop your team
  • Exceptional levels of customer service, each and every time – you will be a role model for others to follow
  • Demonstrable experience of managing customers effectively in difficult environments
  • An effective communicator and must be able to demonstrate this both through your application and or assessments
  • Confidence to make decisions in a customer focused manner and carry out instructions effectively

Please note that as this role is a 'General Purpose Relief' you will be obliged to cover stations between Stevenage – Huntingdon & Stevenage – Meldreth where required as a relief member of staff.

In return, you'll be rewarded with an interesting and varied work schedule, in an environment where learning and progression is actively encouraged. You'll enjoy great company and industry benefits, as well as the support of a passionate team. Along with comprehensive and ongoing training, your benefits will include free travel on our network, privilege rate oyster card, up to 75% off travel on other TOCs (train operating companies), final salary pension and much more.