Digital Solutions Specialist, Access Digital Channels (EMEA) - VP

JP Morgan

Location: Greater London

Job Type: Full time


As a DSS you are the subject matter expert supporting client engagements and interactions across different industry verticals in the EMEA region and globally across all channel functions and disciplines. These include: client advisory and education; end-to-end client integration requirements, technical solutioning; RFP and RFI responses; client prototyping and presentations; product demonstrations; thought leadership and research; pricing and sales training.

With specific emphasis on digital connectivity and innovative technical integration solutions for client Treasury and Finance landscapes, coupled with a deep understanding of our Payments product solutions, the role is responsible for partnering and supporting Regional Sales and Payment Specialist teams with client engagement activities through the entire sales and deal lifecycle.

In addition, the role will also help define strategic client end state and process re-engineering recommendations, contribute to business case analyses for clients, articulate end-to-end operational efficiencies, and the benefits of digital integration of our broader global core cash solution portfolio.

Job responsibilities:

  • Access Digital Solutions Specialist covering digital channels: Online, Mobile, Host-to-Host, APIs and emerging technologies integration solutions across Europe, Middle East, and Africa (EMEA)
  • Work directly with Treasury Sales Teams, Corporate Bankers and clients to understand holistic business problems and requirements. Design and deliver efficient and effective multi-channel technical integration recommendations and solutions
  • Support Sales and proposal team in responding to complex Request For Proposals (RFP) and non-standard information requests
  • Support Sales in delivering product demos and best and final solution presentations (over web, phone or in-person). Attend and contribute subject matter expertise and thought leadership to client roundtables, strategy white-boarding and workshops as required
  • Provide training and support to Sales and business partners on new product/channel capabilities
  • Partner with product leads across product development lifecycle serving as the voice-of-the-client; provide market feedback, info, assist with concept design, feature development, and preparation for product launch to clients as necessary.
  • Represent organisation at internal and external client conferences and trade shows as required and seek opportunities to provide bank representation and influence within key industry standards bodies and workgroups

Required qualifications, capabilities and skills

  • Highly motivated individual with strong payments business & technical background and excellent problem solving & communication skills.
  • Able to demonstrate a considerable level of experience & knowledge of Treasury, Cash Management or technical Product management oriented roles with specific emphasis on Treasury and Finance (AP and AR) related landscapes
  • Strong payments industry knowledge, specifically of wholesale payments products (Payments, Receivables, Liquidity, Foreign Exchange, Merchant Services) and strong experience of related digital channels, Online, Mobile, Host-to-Host, APIs, open banking and emerging technologies expertise and experience in latest technical standards across payments and cash management domains (e.g. JSON, ISO 20022, SWIFT, etc.)
  • Knowledge of Finance and Banking integration aspects of Enterprise Resource Planning (ERP), Treasury Management Systems (TMS) and other Fintech platforms in the corporate banking space a significant advantage; working knowledge of both legacy / on-premise and latest cloud variants of SAP and Oracle ERP platforms (finance and treasury applications context) preferred
  • Ability to understand, evaluate and articulate customer needs and turn requirements into actionable solutions
  • Driver of strong working relationships with clients, colleagues and cross-functional partners
  • Degree and / or relevant experience

Preferred qualifications, capabilities, and skills

  • Strong executive management presentation skills and experience leading technology demonstrations, including ability to pitch at the Chief Financial Officer (CFO) level
  • Excellent organizational, time management and planning skills

Location: London

Travel: Subject to prevailing environment, moderate EMEA travel is anticipated to support a regional sales territory

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