Product Lead, Interaction

JP Morgan

Location: Greater London

Job Type: Full time


We are not your standard bank, we are an innovation hub. We are part of the team that launched Chase as a new UK bank in 2021, and are now starting on a new initiative with big ambitions. More details will be provided during the interview but for now we can enthusiastically say: It’s challenging, it’s high stakes, it’s fun!

Our team is at the heart of building this new venture. We have created a new organisation with diverse professionals that come from a wide set of skills, backgrounds and experiences, including top tech giants, blockchain innovators and FinTech unicorns.
Team members have autonomy to collaborate and work in a cross-functional way. We value your opinion in every matter. Our inclusive culture is hugely important to us and we are looking for intellectually curious, compassionate people who would like to expand their skills whilst working on a new exciting venture for the firm. We are about bringing new products to market that solve real-world problems for real-life customers, not just innovation for the sake of innovation. We are human first; we love working with each other, and we need personal connections and in-person bonding. We find we are happier, more motivated
and more productive this way. If this sounds like something that you would like to be a part of we’d encourage you to read on and apply.

The role

This is a role for a senior product leader who wants to be part of flat-structure organisation and influence the design & development of a green-field initiative.

  • You will define the interaction principles and the mental models of engagement that guide the user experience for one of Chase’s new ventures
  • You will own the ‘feel’ of the product experience, and build the mobile and web capabilities that deliver this experience
  • You will define and deliver the interaction architecture, navigation mechanics and content & design management systems, working across iOS, Android, web browser and email ecosystems
  • You will be responsible for building an experience that users feel compelled to come back to, and own the ‘desirability’ of key user actions.
What we expect

We’d like you to have extensive product management experience delivering immersive experiences, both as a team lead and as an individual contributor. In particular:

  • Experience building immersive B2C mobile app experiences
  • Experience creating large scale customer journey interaction models, and defining experience principles and architecture
  • Experience building modern design & content systems
  • Awareness and practical understanding of current web & mobile technologies, and their application and relevance to rich interactive experiences

We’d also like you to have a few key personal skills. Every organisation has its own culture, and we want you to be successful in ours.

  • A desire to solve hard problems
  • A desire to teach others and share knowledge. We aren’t looking for hero designers, more for team players. We want you to coach other team members on design principles, practices and implementation patterns.
  • Comfortable in uncharted waters. We are building something new. Things change quickly. We need you to learn technologies and patterns quickly.
  • Ability to see the long term. We don’t want you to sacrifice the future for the present. We want you to choose technologies and approaches based on the end goals.
  • High standards. We are looking for people who expect personal performance and team performance to be nothing short of the best.
  • Clarity of thought. We operate quickly and efficiently, and we value people who are economical with their time and clear with their opinions. This is critical also because this role will define principles that guide the work of others.
You’ve got this!