Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Microsoft Operations Team

The Microsoft Operations Team is part of the newly established Vendor and Cloud Alliance structure. Our team provides operational support to both Corporate and Public Sector customers, assisting them and account managers throughout the entire lifecycle of a Microsoft agreement. We are dedicated and driven, prioritizing customer service and striving to be the best Microsoft Operations team in the industry.

Success. The Softcat Way.

It's an exciting time to be at Softcat, one of the UK's most successful technology solutions businesses. We help customers to use technology to succeed, by putting our employees first. We've reached the £1 billion+ pa revenue milestone, opened our first office outside the UK and picked up a series of industry awards. We've got even bigger plans for the future. So, if you share our drive and ambition, get ready to achieve more from your career.

Provide the support with the full customer lifecycle

As a Microsoft Operations Specialist, you will be an essential part of the Microsoft Team, assisting with daily tasks from day-to-day management of the inbox to customer queries and sales support. This is a unique opportunity to learn several different skills and experience working across an entire customer lifecycle.

As a Microsoft Operations Specialist, you'll be responsible for:

• Managing the Microsoft Operations team inbox and handling agreement management for key programs
• Liaising with Microsoft Account Managers, Operations, Licensing Teams, and Softcat departments
• Validating Microsoft agreements and ensuring timely order placement
• Aiding customers with licensing, agreement setup, and Microsoft portal issues
• Advising on Microsoft Operations queries and facilitating CSP (Cloud Solution Provider) queries
• Communicating operational changes, managing vendor price lists, and conducting team training

We'd love you to have

• Willingness to learn with a can-do attitude and strong attention to detail
• Approachable, reliable, and able to work under pressure and to deadlines
• Experienced in working independently and as part of a team with strong communication skills
• Comfortable with managing and prioritising own work, organised, and resourceful
• Capable of providing high levels of customer service and working quickly and efficiently
• An interest & passion in technology would an advantageous

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

Join us

To become part of the success story, please apply now.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence.

You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/