Featuring: Alstom Australia | Infosys | Schneider Electric | Sportsbet | Thales Group | Queensland Airports | Queensland Fire Department
If you’ve ever talked yourself out of applying for a role because your background “isn’t quite right”, you’re not alone.
Many career changers self-select out of opportunities long before a recruiter ever sees their application — not because they lack capability, but because their experience doesn’t follow a neat, linear path.
To cut through the noise, we asked hiring leaders from WORK180 Endorsed Employers a simple question: What actually matters when someone wants to change industries?
Their answers challenge one of the biggest myths in hiring — that career change means starting again.
It doesn’t.
Here are five insights from employers who actively hire for potential, not perfection.
1. “Highlight your transferable skills — and connect them to purpose”
Alstom Australia
Alstom Australia’s Talent Acquisition Manager, Lorraine Carr says when candidates move into a new industry, the strongest applications don’t try to disguise the transition, they explain it.
Focus on transferable skills such as technical capability, problem-solving, and teamwork. These are often just as valuable as direct industry experience, particularly in complex, safety-critical environments.
What strengthens an application even further is evidence of learning. Sharing examples of relevant projects, certifications, training, or self-directed learning helps bridge the gap between past experience and future potential.
2. “Quantify impact”
Infosys
Saanvi Savlani, Talent Acquisition Leader at Infosys says numbers speak louder than titles. Focus on results, not just responsibilities
Tailoring your resume, using job-relevant language, and quantifying your impact with metrics can strengthen your application. For example, “improved process efficiency by 20%.”
That also means translating experience into more universally recognised skills. Instead of industry-specific jargon, candidates are encouraged to highlight collaboration, stakeholder management, delivery outcomes and adaptability.
3. “Provide concrete examples of how transferable skills apply to the new position”
Schneider Electric
Schneider Electric’s Talent Attraction Business Partner, Kathleen McGrath encourages candidates to demonstrate transferable skills on their CV, particularly when their industry experience aligns closely with the role’s requirements.
Providing concrete examples helps hiring managers see capability beyond job titles or sector labels, enabling them to factor in additional training time where needed. Each case remains role-dependent and specific to the business unit.
4. “Explain how you’ll bridge the knowledge gap”
Sportsbet
Michelle Magness, Talent Acquisition Business Partner at Sportsbet says many people often join the organisation without prior industry experience.
A well-written cover letter is an opportunity to explain how knowledge gaps will be bridged, what you bring that allows you to get up to speed quickly, and why you’re motivated to work in the role and the organisation.
Because for Sportsbet, industry familiarity matters far less than values alignment and intent.
5. “Mindset, curiosity and potential are key differentiators”
Thales Australia
Talent Acquisition Business Partner Georgia Ginis encourages career changers to focus on transferable skills that demonstrate adaptability, problem-solving, and collaboration.
Industry-specific knowledge can be learned, but mindset is harder to teach. Curiosity, willingness to grow, and the ability to adapt to new challenges are often stronger indicators of long-term success than a perfectly matched background.
6. “Don’t self-select out”
Queensland Airports
Nathalie Taylor, Senior People and Culture Manager, from Queensland Airports says while aviation exposure can be beneficial, it’s not expected for most roles at Queensland Airports.
What we look for is adaptability, a commitment to safety, teamwork, a learning mindset and your diverse perspective.
Candidates should feel confident emphasising their ability to quickly understand new environments and regulations.
7. “Frame your experience around the key accountabilities for the role”
Queensland Fire Department
Dr Jane Sexton, Director – State Intelligence, Predictions and Planning at Queensland Fire Department encourages candidates to read the requirements for the role.
In government, applications are framed around the QLD government leadership competencies and there is a similar one for the federal government. There isn’t a selection criteria per se, but make sure that you frame your experience around the key accountabilities for the role.
8. “Several transferable non-technical skills far outweigh subject matter expertise”
Farah Zavahir, Executive Manager – Information and Technology Directorate at Queensland Fire Department says many non-technical skills have supported her 20yr plus career where she’s never held the same role or job title twice!
Communication skills, strategic thinking, problem solving, stakeholder engagement and relationship building, willingness to work as a team (and more) are the fundamental tools that everybody can build and strengthen. The ‘growth and opportunity’ lies in which industry you want to apply your skills.
Proof that career change doesn’t mean starting over
Alstom Australia
Lorriane Carr from Alstom who transitioned from financial technology into rail shared:
“I wanted to apply my technical expertise and leadership skills in a role with greater purpose.”
“Now working within a global organisation of over 80,000 people across 63 countries, they collaborate across rolling stock, signalling, services, and corporate functions — alongside colleagues from 184 nationalities.”
Infosys
Saanvi Savlani from Infosys puts it simply:
“Breaking into a new industry isn’t about starting over — it’s about unlocking new possibilities with the skills you already have.”
Queensland Fire Department
Carly Twyman, Media and Communications Manager (she/her) at Queensland Airports says:
“Up until joining QAL, working as a broadcast journalist was all I knew, and honestly, the thought of transferring into a new industry was a bit daunting. I didn’t know much about aviation as an industry other than it connected people all over the world, but I was interested and had heard positive things about QAL as a workplace, and that was enough for me to apply.
I can happily say now that once I’d joined, the skills I’d learnt in my previous job were far more transferrable than I’d realised, and truly, the people at QAL made that transition even easier. Now, three years later I even find myself answering the odd aviation question (and enjoying a bit of plane spotting here and there!).”


